+61 7 3637 2000
 

Frequently Asked Questions

  1. What are the accommodation and launch transfer rates?
  2. Where does the Tangalooma launch depart from?
  3. Is there a car park at the wharf?
  4. Do you have a pick-up from city hotels?
  5. When do the dolphins come in?
  6. What tours and activities are available at Tangalooma?
  7. Are there EFTPOS facilities at the Resort?
  8. When is the whale watching season?
  9. What are your rates?
  10. How do you interact with the dolphins?
  11. Do you have day cruises? Do you see dolphins on the day cruise?
  12. What is the air temperature on the island?
  13. What is the water temperature on the island?
  14. Is there Internet access at the resort?
  15. Are there disabled facilities at the resort?
  16. How long is the travel time from Holt Street Wharf to the resort?
  17. Are there locker facilities available at the resort for day guests?
  18. If I arrive by MiCat barge on foot how will I get to the resort?
  19. Can I bring my own alcohol over to the resort?
  20. What does "run of house" accommodation mean?
  21. What is the cancellation policy for accommodation bookings?

 


 

1.

What are the accommodation rates and launch transfer rates?

Tangalooma offers 7 different accommodation styles, ranging from hotel rooms to luxury apartments. Each accommodation type offers different rates which can be found on their corresponding accommodation pages. Tangalooma also offers a number of different accommodation packages and specials which can be accessed here. Please contact our friendly reservations team on +61 7 3637 2000 for more information.

 


 

2.

Where does the Tangalooma launch depart from?

Our passenger launch transfers depart from Holt Street Wharf, Pinkenba, Brisbane. Holt Street Wharf is easily accessible; located only 10 kilometres from Brisbane Airport and 15 minutes from the CBD. Bus transfers are available to and from Gold Coast hotels; Brisbane CBD, Southbank and Kangaroo Point hotels; Brisbane Transit Centre; and Brisbane International and Domestic Airports. For directions and a map on how to get to Holt St Wharf, please click here.

 


 

3.

Is there a car park at the wharf?

Yes, there is an open-air car park available for guests at Holt St Wharf. The costs are $15 per vehicle per day or $60 per week. The car park is fenced and locked each evening.

 


 

4.

Do you have a pick-up from city hotels?

Yes. Daily coach transfers can be arranged through our reservations office. Pick-up times will vary depending on the hotel you are staying at. For more information on coach transfers, please contact our reservations team on 1300 652 250.

 


 

5.

When do the dolphins come in?

The dolphins arrive for their nightly feed at dusk each evening and swim up alongside the jetty. During the summer months (November - February), the dolphins usually arrive around 7:00pm. In the winter months, the dolphins usually arrive around 6.00pm. 

 


 

6.

What tours and activities are available at Tangalooma?

Tangalooma has over 80 tours and activities on offer to make each day a new and exciting adventure, whether you prefer educational, nature based or adventurous activities. For a full list of tours and activites click here.

 


 

7.

Are there EFTPOS facilities at the resort?

Tangalooma offers EFTPOS and credit card facilities at several locations at the resort including reception, the resort shop, tours desk, restaurants and bars.

 


 

8.

When is whale watching season?

The whale watching season runs from late-June through until the end of October each year. Tangalooma's Whale Watch Cruise can be booked as a day cruise from Brisbane, or as an activity departing from the Tangalooma Jetty if you are staying in accommodation. The cruise includes full commentary by a marine biologist and a light lunch is served on board. For more information, click here.

 


 

9.

What are your rates?

Accommodation rates can be found on the accommodation pages and are room rate only. Visit our current specials page for our latest deals.

 


 

10.

How do you interact with the dolphins?

Be prepared to get wet!  Feeding the dolphins often requires walking into waist deep water. For guest travelling on a day cruise package that includes dolphin feeding, we recommend a packing a change of clothes for this activity. 

The Dolphin Care Team guides guests into the water to meet the dolphins and assists through the feeding process. Before entering the water to feed, we make sure any sunscreen, insect repellents, moisturisers or other lotions have been thoroughly rinsed off. Jewellery, watches and other sharp items such as rings should also be removed.

Keep in mind that as they are wild animals, there is no swimming with or touching the dolphins.

 


 

11.

Do you have day cruises? Do you see dolphins on the day cruise?

Yes, we have a selection of day cruises available to Tangalooma Island Resort departing daily.
 
Depending on which day cruise you would like to book will determine whether dolphin feeding is included. The Dolphin Adventure Tour, Dolphin Feeding Cruise and Whale Watching + Dolphin Feeding Cruise all include the dolphin feeding experience. The Dolphin Viewing cruise allows guests to watch the dolphin feeding program from the Jetty. Passengers on the standard Day Cruise and Whale Watch Cruise do not get to participate in the dolphin feeding program as the cruise departs the resort at 4pm.

For a list of our day cruise options, click here.

 


 

12.

What is the air temperature on the island?

Month Average Temperature
January - February  29C
March - April 25C
May - June 22C
July - August 20C
September - October  24C
November - December  28C

 

 


 

13.

What is the water temperature on the island?

Month Average Temperature
January - February 26C
March - April 25C
May - June 23C
July - August 21C
September - October 22C
November - December  24C

 

 


 

14.

Is there Internet access at the resort?

Wireless Internet services provided by Tangalooma:
Optus Mobile Broadband modems available for hire from reception.
$10 per day plus $150 refundable deposit. Optus mobile broadband recharge cards are available from the Resort Shop in select nominations ($10, $30 & $50) or via credit card.

Stationary Internet sources:
4 internet kiosks are available for use in the Cane Lounge at a cost of $4 for 15 minutes. Recharge cards can be purchased from reception, tours desk or the resort Shop. Credit cards are accepted on the machines also.

The resort also has access to Telstra 3G and Optus Internet reception and their various subsidiaries, so guests are encouraged to bring their own portable internet sticks with them. Please note: Vodafone reception is extremely weak and in places non-existent at the resort.

 


 

15.

Are there disabled facilities at the resort?

Tangalooma Island Resort is wheelchair friendly with disabled toilets and ramp access to most facilities. The hotel rooms in Kookaburra Lodge have lift access and also a limited number of disabled access rooms. Please ensure you advise us when booking if you require a room with wheelchair access.

 


 

16.

How long is the travel time from Holt Street Wharf to the Resort?

Travel time from Holt Street Wharf to Tangalooma Island Resort is approximately 75 minutes each way.


 

17.

Are there locker facilities available at the resort for day guests?

Locker facilities are available to hire for all resort guests for a small fee and are located near the Coffee Shop and Kallatina conference room.

 


 

18.

If I arrive by MiCat barge on foot how will I get to the resort?

The MiCat barge disembarks on the beach near the Tangalooma Wrecks which are located approximately 30 minutes north or the Resort on foot. Please note that the walk is subject to soft sand and tide conditions and may be strenuous.

The Moreton Island Taxi service can run services from the MiCat to Tangalooma Island Resort; please note that this must be pre-booked and is subject to a fee. They can be contacted using the details below.

Moreton Island Taxis
Ph. +61 7 3408 2661 

 


 

19.

Can I bring my own alcohol over to the resort?

As Tangalooma Island Resort and Tangalooma Launch Services are fully licensed, no alcohol can be brought onto either the launch vessels or the resort itself. Alcohol can be purchased onboard all launch vessels, and also for takeaway from the Whalers Bar at the resort.

 


 

 20.

What does "run of house" accommodation mean?

Many of our discounted rate packages are based on "Run of House" accommodation. This means your room will be allocated at our discretion just prior to your visit to the resort. Specific rooms types cannot be requested or guaranteed.






 
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