Health & Safety Precautions

Tangalooma Island Resort Health and Safety Precautions - COVID-19

The team at Tangalooma Island Resort have been working very hard behind the scenes to ensure that resort-wide our staff are well educated and informed in relation to this health event. A big part of that training has focused on the best possible health and safety practices to protect the well-being of every guest and resident at the Resort. Our number one priority is the on-going good health of our patrons and staff.

Impeccable cleaning standards have always been a top priority at Tangalooma Island Resort. Given the recent community health crisis presented by the recent outbreak of COVID-19, we have engaged additional health, safety and hygiene protocols to continue to maintain a safe and healthy Resort environment.

Our commitment to you:

  • Hygiene and hand sanitation stations are provided across the resort and its ferry transportation services in guest-facing areas

  • Ensuring that our food suppliers are accredited and have protocols to handle COVID-19

  • Enhanced arrangements for hygiene and cleaning protocols across all staff and guest areas

  • Our snorkelling and diving equipment is thoroughly disinfected with hospital grade product after each use. For peace of mind, we also have personal snorkel mouthpieces available for purchase

  • Additional staff training in relation to best business practices for COVID-19

  • Increased frequency of cleaning of all high traffic areas.

  • Strict new travel protocols

  • Strict new protocols to isolate any staff or guests presenting with flu-like signs or symptoms from guest and staff areas both within the Resort and its ferry transportation services.

  • A new protocol has been introduced that when a passenger who appears unwell attempts to check-in or board a ferry transfer, our staff will make enquiries of the customer with regards to their health. If we have grounds to believe someone may be unfit to travel, we will deny the customer check-in/boarding for their own well-being, and that of other customers and employees.

What you can do to assist us:

  • Clean your hands regularly with soap and water or hand sanitiser

  • Cover your nose and mouth with a tissue or bent elbow when coughing or sneezing

  • Avoid touching your face, nose and mouth and avoid shaking hands

  • Stay home if you are unwell

  • Avoid contact with anyone who is unwell

  • Advise our staff or Queensland Ambulance Service (QAS) if you are not feeling well and follow directions provided by QAS/Staff

We will stay vigilant with our health and hygiene guidelines and will continue to operate as a great holiday destination for you to enjoy.

As we continue to navigate through this pandemic, our guiding principle is to provide a safe and healthy venue for all our guests and staff. We will continue to follow the best business practices and guidelines as set down by the Queensland Health Authority, the Government and appropriate advisory bodies.

In relation to the guidelines for public gatherings, Tangalooma Island Resort will comply with the laws handed down by the Government. To date, the Hospitality Sector is largely exempt from these rulings, however, the Resort will continue to adopt the Government’s recommendations regarding the best and safest practice in this area.

The Management Team are meeting regularly to stay across this fast-evolving landscape. We will adopt our processes where necessary as we continue to closely monitor the COVID-19 situation.

For additional information you can visit the links below:

In the meantime, we are open for business. As an Australian-owned Resort, we will work as a community to get through this together. We are sending warm wishes from our family to yours that you stay safe and well.

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