COVIDSafe Resort Operations

Tangalooma Island Resort COVID-19 Safe plan

Your health and safety during this time is our highest priority.

IMPORTANT UPDATE:

Please note that masks must be worn at all times on our boats, in all indoor resort areas (unless eating & drinking while seated) and outside where it is not possible to social distance in line with current QLD Government restrictions. 

In the interests of guest and staff safety, general access restrictions still apply for recent visitors (or close contacts) to either: (1) Declared COVID Hotspots; (2) Active Contact Tracing locations; or (3) Areas that QLD Govt advises recent visitors to isolate until you have received a negative COVID test.

The Resort will operate with enhanced health and hygiene protocols across all aspects of our business to ensure the health and safety of all guests and staff. To safeguard our community, please do not plan to travel to Tangalooma Island Resort within 14 days of arriving from an active COVID-19 Hotspot, feeling unwell, being diagnosed with Coronavirus, or having been in close contact with a diagnosed case of Coronavirus.

As part of our COVID Safe plan, please note that there will be additional signage around the Resort outlining ongoing government guidelines regarding how to stop the spread; including social distancing, handwashing, sanitising and maximum numbers permitted in certain outlets. Guidelines include no unnecessary moving around on our boats and buses, sticking to designated entry and exit points (as signposted) and complying with maximum occupancy requirements. We appreciate your patience and understanding as we endeavour to minimise the disturbance to your holiday experience as we implement these requirements.


Access Restrictions to Note Before you Travel **

What is the Resort's definition of a 'Restricted Area'?

Tangalooma is an isolated community and to to safeguard all guests and staff we have a identified a number of 'Restricted Areas' that we will be restricting travel from. Tangalooma Island Resort defines a 'Restricted Area' as:

  • Anywhere outside of Australia.
  • Anywhere that the QLD Government has declared:
    • A region that's an active (or scheduled to be active) COVID-19 Hotspot;
    • A location that has an active (or scheduled to be active) Contact Tracing Alert;
    • A high risk region that mandates a negative COVID test be attained to be exempt of quarantine restrictions;
  • Any other area that Resort Directors may choose to add to the list, at its absolute discretion without notice (such areas will be published here as soon as practical).
Who is denied access to the Resort or its Ferries?

At its full discretion, the resort can deny access to any person, and will be actively prohibiting access to any guest that meets the following criteria:

  • Any person who has been overseas in the last 14 days (excluding those who have travelled on a quarantine free flight from a QLD Government declared safe travel zone country)
  • Any person who has been in a ‘Restricted Area’ (as outlined above) in the last 14 days.
  • Any other person who in the last 14 days has either:
    • Had close personal contact someone from a ‘Restricted Area’ as described above ; Or
    • Been in close contact with a confirmed or suspected case of COVID-19 in the last 14 days.
  • Any person who cannot verify their legal right to be travelling in Brisbane or Queensland; or why they may be exempt from quarantine restrictions.
  • Any person who has symptoms (however mild) of either:
    • COVID-19: Cough (especially a dry cough), a fever above 37.5°C, sore throat, shortness of breath, lack of taste/smell, body aches/pains, or fatigue - OR-
    • Influenza (the ‘flu’): Sneezing, runny nose, sweating, hot or cold flushes, shivering, or generally feeling unwell.
  • Any person who cannot reasonably satisfy staff of their compliance on the above eligibility criteria.

If you have an upcoming booking and are concerned that you may be refused access please call us on 1300 652 250

A pre-departure COVID-19 Health Declaration will need to be completed before you can check-in. This is a legal document that all guests need to complete before arrival at the wharf. We also strongly recommend that everyone download the COVIDSafe app before visiting Tangalooma Island Resort.

PLEASE NOTE: At its full discretion, the Resort can deny access to any person, and will be actively prohibiting access to any guest that meets the above criteria. Please STAY HOME is you are unwell or have visited a 'Restricted Area' in the last 14 days.


QLD Government Face Mask Requirements

UPDATED: You must carry a face mask with you at all times whenever you leave your home, unless you have a lawful reason not to. All guests must carry a mask with them at all times, and must wear a mask in all areas at the resort except their own room. Masks must be worn on passenger launches (ferry boats) services and buses'.

We will issue one mask per person at Holt Street Wharf for any guest who does not have a mask. Guests may purchase additional masks at the Resort shop if required (RRP $1.00).

 

How can you help?

The following will help to minimise the risk from COVID-19. You should:

  • Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
  • Cover your cough and sneeze, dispose of tissues, and frequently use hand sanitiser.
  • Exercise social distancing at all times (please stay more than 1.5 metres from people).

Check-In Process at Wharf

Ensure you have your COVID-19 health questionnaire completed, to hand in on arrival at the wharf.

We reserve the right to refuse travel to any guests displaying COVID-like symptoms. A full refund will be available, or travel can be postponed to a later date once medically cleared.

UPDATED: You must carry a face mask at all times and it is strongly recommended you wear a mask when outdoors if you are unable to stay more than 1.5m distance from other people, such as busy walkways and thoroughfares.

We appreciate your patience as wait times may be impacted as a result of additional checks.


Changes to Ferry/Boat Transfer Schedule

Please note that there will be a limited Ferry/Boat Transfer schedules operating until further notice. Please familiarise yourself with our temporary boat transfer schedule now and prior to your travel date.

UPDATED: You must carry a face mask at all times and you must wear a mask on the boat transfer.


Changes to Resort Activities

While most of the activities and tours available at the resort will still be operating, there have been modifications to the way we deliver our services to comply with all COVID Safe guidelines and ensure that you have a safe and enjoyable experience. Click here for more information on what’s happening this week at Tangalooma:

UPDATED: You must carry a face mask at all times and you must wear a mask indoors, such as bus tours.

Our tours & activities will operate with fewer passengers to ensure social distancing measures are adhered to. This may limit availability therefore we recommend booking prior to travel.


Wild Dolphin Feeding

UPDATED: Participant numbers for Dolphin Feeding will be limited and managed to meet the Queensland Government guidelines. As such, guests participating in Dolphin Feeding may experience slightly longer wait times. We appreciate your patience during this activity.

UPDATED: For guests wishing to view the dolphin feeding, please take note of the signage and social distancing measures implemented. Our staff will relay this messaging again in the presentation prior to dolphin feeding.


Changes to Dining Experiences

UPDATED: Restaurants, cafes, bars and nightclubs can only open for seated eating and drinking, no standing allowed.

UPDATED: You must carry a face mask at all times and you must wear a mask indoors.

Customers must check into venues and provide their contact details in case we need to contact you.

We will have plenty of options for you to dine, but some outlets may remain closed or have limited opening days or hours of operation. There will be takeaway options available in all outlets.


Contactless payment preferred

Contactless payment preferred. We encourage our customers to pay with a Tap and Go payment method where possible. We will still be accepting cash.


Cleaning

We are following the recommended health and safety precautions, and you will notice additional cleaning both on the launches and at the Resort. We have adopted current industry best practice to restrict contact of items between guests, and adapt handling and service protocols. Hand sanitiser stations will also be available across the Resort for our guests.


Social distancing

There will be signage around the Resort to remind guests of the ongoing need for social distancing. These measures are active across all operations, from the check-in process, queuing at outlets, guest activities and dine-in seating. Wait times may be impacted, and as such we appreciate your patience and understanding as we endeavour to minimise the disturbance of your guest experience as we adhere to government restrictions.


Are the pools going to be open?

Yes, our Resort pools are open, although there may be restrictions to the number of people allowed in the pool to ensure social distancing is being adhered to.


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