COVIDSafe Reopening Details

Tangalooma Island Resort COVID-19 Safe plan

Your health and safety during this time is our highest priority.

The Resort will operate with enhanced health and hygiene protocols across all aspects of our business to ensure the health and safety of all guests and staff. To safeguard our community, please do not plan to travel to Tangalooma Island Resort within 14 days of arriving from overseas, feeling unwell, being diagnosed with Coronavirus, or having been in close contact with a diagnosed case of Coronavirus.

While most of the activities and tours available at the resort will still be operating, there have been modifications to the way we deliver our services to comply with all COVID Safe guidelines and ensure that you have a safe and enjoyable experience. Click here for more information on what’s open:

As part of our COVID Safe plan, please note that there will be additional signage around the Resort outlining ongoing government guidelines regarding how to stop the spread; including social distancing, handwashing, sanitising and maximum numbers permitted in certain outlets. Guidelines include no unnecessary moving around on our boats and buses, sticking to designated entry and exit points (as signposted) and complying with maximum occupancy requirements. We appreciate your patience and understanding as we endeavour to minimise the disturbance to your holiday experience as we implement these requirements.

Before you Travel

To safeguard our community, please do not plan to travel to Tangalooma Island Resort within 14 days of arriving from overseas, feeling unwell, being diagnosed with Coronavirus, or having been in close contact with a diagnosed case of Coronavirus.

A pre-departure COVID-19 health questionnaire will be required before your check-in process, which all guests need to complete before arrival at the wharf.

We strongly recommend that everyone download the COVIDSafe app before visiting Tangalooma Island Resort.

PLEASE NOTE: We reserve the right to refuse travel to any guests displaying COVID-like symptoms so please STAY HOME is you are unwell.


How can you help?

The following will help to minimise the risk from COVID-19. You should:

  • Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
  • Cover your cough and sneeze, dispose of tissues, and frequently use hand sanitiser.
  • Exercise social distancing at all times (please stay more than 1.5 metres from people).

Check-In Process at Wharf

Ensure you have your COVID-19 health questionnaire completed, to hand in on arrival at the wharf.

We reserve the right to refuse travel to any guests displaying COVID-like symptoms. A full refund will be available, or travel can be postponed to a later date once medically cleared.

We appreciate your patience as wait times may be impacted as a result of additional checks.


Changes to Ferry/Boat Transfer Schedule

Please note that there will be a limited Ferry/Boat Transfer schedule operating until further notice:

Dates Departing Brisbane Departing Tangalooma
27 June - 12 July 2020 (QLD School Holidays) 10:00am & 12:00pm 4:00pm & 7:00pm*
13 July 2020 onwards (Mon - Fri) 10:00am 4:00pm
13 July 2020 onwards (Sat - Sun) 10:00am & 12:00pm 4:00pm & 7:00pm*

Changes to Resort Activities

There will be some activities that will not operate under the current COVID restrictions.

Our Whale Watch cruises and island tours & activities will operate with fewer passengers to ensure social distancing measures are adhered to. This may limit availability therefore we recommend booking prior to travel.


Wild Dolphin Feeding

Participant numbers will be limited as we await instruction from Government authorities on how to safely operate wild dolphin feeding & viewing for the maximum number of guests. As such any dolphin inclusions that may be on your package cannot be guaranteed at this point in time.

We appreciate your patience as while we await clarity from Government authorities.


Changes to Dining Experiences

We will have plenty of options for you to dine, but some outlets may remain closed or have limited opening days or hours of operation.

There will be takeaway options available in all outlets.


Contactless payment preferred

Contactless payment preferred. We encourage our customers to pay with a Tap and Go payment method where possible. We will still be accepting cash.


Cleaning

We are following the recommended health and safety precautions, and you will notice additional cleaning both on the launches and at the Resort. We have adopted current industry best practice to restrict contact of items between guests, and adapt handling and service protocols. Hand sanitiser stations will also be available across the Resort for our guests.


Social distancing

There will be signage around the Resort to remind guests of the ongoing need for social distancing. These measures are active across all operations, from the check-in process, queuing at outlets, guest activities and dine-in seating. Wait times may be impacted, and as such we appreciate your patience and understanding as we endeavour to minimise the disturbance of your guest experience as we adhere to government restrictions.


Are the pools going to be open?

Yes, our Resort pools are open, although there may be restrictions to the number of people allowed in the pool to ensure social distancing is being adhered to.


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