COVIDSafe Resort Operations

Tangalooma Island Resort COVID-19 Safe plan

Your health and safety during this time is our highest priority.

The Resort will operate with enhanced health and hygiene protocols across all aspects of our business to ensure the health and safety of all guests and staff. To safeguard our community, please do not plan to travel to Tangalooma Island Resort within 14 days of arriving from an active COVID-19 Hotspot, feeling unwell, being diagnosed with Coronavirus, or having been in close contact with a diagnosed case of Coronavirus.

While most of the activities and tours available at the resort will still be operating, there have been modifications to the way we deliver our services to comply with all COVID Safe guidelines and ensure that you have a safe and enjoyable experience. Click here for more information on what’s open this week at Tangalooma:

As part of our COVID Safe plan, please note that there will be additional signage around the Resort outlining ongoing government guidelines regarding how to stop the spread; including social distancing, handwashing, sanitising and maximum numbers permitted in certain outlets. Guidelines include no unnecessary moving around on our boats and buses, sticking to designated entry and exit points (as signposted) and complying with maximum occupancy requirements. We appreciate your patience and understanding as we endeavour to minimise the disturbance to your holiday experience as we implement these requirements.

Before you Travel**

To safeguard our community, please note that you will not be permitted to visit the Resort or access its ferries if you meet any of the following criteria:

  • Any person who has been overseas in the last 14 days or has been in close contact with somebody who has; 
  • Any person who has been to NSW, ACT or Victoria in the last 14 days or has been in close contact with somebody who has; 
  • Any person who has been in an active (or scheduled to be active) COVID-19 Hotspot as defined by the QLD Government here; or any person who has been in close personal contact with somebody who has been in an active Hotspot in the last 14 days;
  • Any person who has been in a location/business with an active Queensland Government Contact Tracing Alert in place as published by the QLD Government here; or any person who has been in close personal contact with somebody who has been in a Contact tracing location at the alerted dates/time;
  • Any person who has symptoms (however mild) of either:
    • COVID-19: Cough (especially a dry cough), a fever above 37.5°C, sore throat, shortness of breath, lack of taste/smell, body aches/pains, or fatigue - OR-
    • Influenza (the ‘flu’): Sneezing, runny nose, sweating, hot or cold flushes, shivering, or generally feeling unwell.
  • Any person who cannot verify their legal right to be travelling in Queensland, or why they may be exempt from quarantine restrictions 
  • Any person feeling unwell, being diagnosed with Coronavirus, or having been in close contact with a diagnosed case of Coronavirus.
  • Any person who cannot reasonably satisfy staff of their compliance on the above eligibility criteria.

If you have an upcoming booking and are concerned that you may be refused access please call us on 1300 652 250

A pre-departure COVID-19 Health Declaration will need to be completed before you can check-in. This is a legal document that all guests need to complete before arrival at the wharf. We also strongly recommend that everyone download the COVIDSafe app before visiting Tangalooma Island Resort.

PLEASE NOTE: At its full discretion, the Resort can deny access to any person, and will be actively prohibiting access to any guest that meets the above criteria. Please STAY HOME is you are unwell or have visited a Hotspot in the last 14 days.


How can you help?

The following will help to minimise the risk from COVID-19. You should:

  • Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
  • Cover your cough and sneeze, dispose of tissues, and frequently use hand sanitiser.
  • Exercise social distancing at all times (please stay more than 1.5 metres from people).

Check-In Process at Wharf

Ensure you have your COVID-19 health questionnaire completed, to hand in on arrival at the wharf.

We reserve the right to refuse travel to any guests displaying COVID-like symptoms. A full refund will be available, or travel can be postponed to a later date once medically cleared.

We appreciate your patience as wait times may be impacted as a result of additional checks.


Changes to Ferry/Boat Transfer Schedule

Please note that there will be a limited Ferry/Boat Transfer schedules operating until further notice. Please familiarise yourself with our temporary boat transfer schedule now and prior to your travel date.


Changes to Resort Activities

There will be some activities that will not operate under the current COVID restrictions.

Our Whale Watch cruises and island tours & activities will operate with fewer passengers to ensure social distancing measures are adhered to. This may limit availability therefore we recommend booking prior to travel.


Wild Dolphin Feeding

Participant numbers will be limited as we await instruction from Government authorities on how to safely operate wild dolphin feeding & viewing for the maximum number of guests. As such any dolphin inclusions that may be on your package cannot be guaranteed at this point in time.

We appreciate your patience as while we await clarity from Government authorities.


Changes to Dining Experiences

We will have plenty of options for you to dine, but some outlets may remain closed or have limited opening days or hours of operation.

There will be takeaway options available in all outlets.


Contactless payment preferred

Contactless payment preferred. We encourage our customers to pay with a Tap and Go payment method where possible. We will still be accepting cash.


Cleaning

We are following the recommended health and safety precautions, and you will notice additional cleaning both on the launches and at the Resort. We have adopted current industry best practice to restrict contact of items between guests, and adapt handling and service protocols. Hand sanitiser stations will also be available across the Resort for our guests.


Social distancing

There will be signage around the Resort to remind guests of the ongoing need for social distancing. These measures are active across all operations, from the check-in process, queuing at outlets, guest activities and dine-in seating. Wait times may be impacted, and as such we appreciate your patience and understanding as we endeavour to minimise the disturbance of your guest experience as we adhere to government restrictions.


Are the pools going to be open?

Yes, our Resort pools are open, although there may be restrictions to the number of people allowed in the pool to ensure social distancing is being adhered to.


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