Terms and Conditions

Tangalooma Island Resort Terms & Conditions

Terms & Conditions Cancellation Policy

The following Terms and Conditions apply to this booking website.

  1. This web site is owned and operated by Tangalooma Island Resort (ABN 30 010 997 707). Use of this website is subject to the Terms and Conditions provided. Please note that Tangalooma reserves the right to amend the Terms and Conditions at any time.
  2. This booking is subject to availability. Tangalooma does not accept any liability for unavailability of rooms caused by the overselling of room inventory.
  3. Cancellation of Run of House, Hotel Standard, Hotel Deluxe, Resort Units, and Family Suites:
    8 days or more prior to arrival: No cancellation fee;
    7 days or less to arrival: 100% cancellation fee;
    No Show: 100% cancellation fee

    Cancellation of Beachfront Villas, Deep Blue Apartments and Holiday Houses:
    21 days or more prior to arrival: No cancellation fee;
    20 days or less to arrival: 100% cancellation fee;
    No Show: 100% cancellation fee

    Cancellation of Return Day Cruises:
    More than 48 hours prior to travel: No cancellation fee;
    48 hours or less before travel: 100% cancellation fee applies.
    Day of travel or No Show: 100% cancellation fee

  4. It is recommended that all bookings made via the Tangalooma website are reconfirmed at least 72 hours prior to travel.
  5. Check-in time is 2pm (except Run of House rooms which are 3pm) and Check-out time is strictly 10.00am. If you are planning to arrive prior to check-in time or depart the resort after 10am, we are happy for our guests to use our resort facilities. In such instances we encourage guests to pack a small daypack of essentials (including change of clothes for activities/swimming etc) to ensure you can go without your checked-luggage. Checked luggage which will be delivered to your door when your room is available (if you have travelled on our boat transfers in your booking). Guests who have arranged alternative transport arrangements must note that we are unable to provide assistance with their luggage on arrival and can store their luggage in rented lockers until check-in time.
  6. Room Capacity- Extra guests are permitted in rooms, providing that the room's maximum capacity is not exceeded, and the additional guests must be pre-booked directly through Tangalooma Island Resort on +61 7 3637 2000 prior to the day of arrival. Return launch transfer for extra guests must also be pre-booked and paid for prior to arrival. Please note if incorrect room capacity has been booked we cannot guarantee availability of additional rooms or launches and any additional cost will be at the guest’s expense.
  7. Accommodation properties & rooms managed by Tangalooma Island Resort are strictly not available for end of school celebrations, weddings, bucks/hens parties, or any private events or parties that are beyond the reasonable and respectful private use of the property for accommodation purposes. Should the Resort become aware of a booking that is of this nature, the booking will be cancelled and full cancellation terms will then apply.
  8. Tangalooma recommends that all travellers obtain travel insurance against cancellations or amendment fees, theft, loss or damage of personal luggage and effects as well as providing sufficient medical cover. If you are unable to travel for medical reasons, weather events, flight cancellations or any other reasons, refunds will not be given.
  9. 'Force Majeure' Limitations - A 'Force Majeure' Event means any event or circumstance beyond Tangalooma Island Resort’s control, including but not limited to: an act of God (such as earthquake, flood, fire, explosion, landslide, lightning, action of the elements, force of nature, washout, cyclone, tsunami, storm or storm warning or natural disaster);industrial disputes, work ban or other labour dispute or difficulty; acts of terrorism, political unrest, war or threat of war, riots or civil strife; closure of airports or ports; pandemic, epidemic or health risk; governmental and administrative actions (including closure of borders and travel warning and restrictions). If a 'Force Majeure Event' does occur causing you to cancel or amend your travel, we reserve the right to amend standard cancellation & refund terms. In such circumstances Tangalooma Island Resort at it's sole discretion will either (a) Process a refund less an administrative fee of 20% of all prepaid monies (less credit card surcharges) to a maximum value of AUD$100; or (b) Convert all prepaid monies to a Resort Credit of the same value. Resort Credits may be redeemed against the cost of a new booking provided by Tangalooma Island Resort, departing at any time within 24 months of your cancellation but is not redeemable for cash. If the new trip or departure is more expensive than the Resort Credit you are responsible for the difference in price; if the new trip or departure is less expensive than the Resort Credit, a new Resort Credit will be issued for the difference.
  10. Over many decades the Resort has enjoyed a high attendance-rate of wild dolphins visiting the Resort at sunset on most evenings. However, the dolphin feeding program does involves wild animals, and as such Tangalooma cannot guarantee the attendance of dolphins at the scheduled evening feeding event due to possible environmental and animal-behavioral issues beyond the Resort’s control. As such any accommodation or day cruise package inclusion of Dolphin Feeding or Dolphin Viewing is classified as a guest reservation (only) to attend the dolphin feeding area and participate in feeding or viewing subject to the event proceeding as scheduled. If the evening dolphin feeding event cannot go ahead for any reason, guests will unfortunately forfeit their opportunity to redeem this inclusion. The Dolphin Feeding Program operates to strict guidelines, therefore restrictions on feeding apply. The number of guests able to feed the dolphins is dependent on the number of wild dolphins in attendance; coupled with additional safety, weather, tidal, animal welfare and regulatory restrictions. All guests on overnight accommodation packages with a dolphin feeding inclusion have a reservation to feed a dolphin on one night of their stay only. Wherever possible Tangalooma encourages guests to participate in dolphin feeding on the first night of their stay, so that they can be rebooked (subject to availability) onto a subsequent night of their stay should the dolphin feeding be unable to proceed on that first night. Please note that the Wild Dolphin Feeding Experience is not included in "Run of House" accommodation bookings. Guests without Dolphin feeding inclusions may watch the nightly event from general unreserved public areas of the Tangalooma Jetty subject to capacity, and staff-directed restrictions.
  11. The customer will be required to provide a credit card upon check in to cover incidental charges incurred at the Resort.
  12. The customer may be required to provide photo ID upon check in, and may also be required to show the valid credit card  that was used to make the original booking upon arrival. Alternative payment may be required if original credit card used to make the booking cannot be shown.
  13. You must be at least 18 years of age to book using this Online Booking System.
  14. In the event where the accommodation room has been either damaged, whether such damage is wilful or not, or left in an excessively untidy state, in the sole discretion of Tangalooma Management the guest hereby authorises Tangalooma Management to enter a debit on the credit card provided or a $500 (for Houses and Deep Blue Apartments), or $250 (for all other accommodation styles) cash deposit provided upon check in, and the guest hereby authorises Tangalooma Management to do so.
  15. Payment for the reservation booked on this site will be taken at the time of booking and you agree to make this payment via a debit to your nominated debit/credit card. The amount debited will (subject to the following) be the amount shown on the 'Booking Guest Details' page prior to you clicking the 'Proceed to payment' button on that page. Depending upon the currency of the booking, your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider. Please note that clicking on the “Proceed to payment” button acknowledges you will not charge back or reject any credit card charges applied.
  16. Costs of international products or services may be subject to currency fluctuations and local taxes.
  17. Boat times are subject to change due to unforeseen circumstances. You will be notified if your individual booking is affected.
  18. This booking is not commissionable to registered travel agents or booking providers
  19. Any resort guest that requires uninterrupted continuous power supply for life support equipment, is required to provide a minimum of 96 hours advanced notification of this requirement to our reservations team (+61 7 3637 2000 or reservations@tangalooma.com) prior to check-in at Tangalooma Island Resort or its launch transportation.
  20. Tangalooma does not accept liability for errors or omissions and reserves the right to change information published on the site at any time
  21. Tangalooma does not accept liability for any indirect or consequential loss arising out of the use of this website or for any products or services purchased from this website.
  22. Tangalooma makes no warranty or representation about the suitability of any product or service advertised on this web site.
  23. Prices include GST and is in Australian Dollars
  24. These terms do not affect consumers’ statutory rights
  25. Guests will be required to show matching valid credit card on arrival. Alternative payment may be required if original credit card cannot be shown.
  26. Please note that the Wild Dolphin Feeding Experience is not included in "Run of House" accommodation bookings. Guests are welcome to watch the nightly event from the Tangalooma Jetty.
  27. Please note that there is no daily maid service included.
  28. Cruise Ship Arrivals and Special Events: The Resort has a number of  high volume events throughout the year such as conferences, events, film shoots, tourism activations, cruise ship arrivals and large group bookings that can increase the level of guests on the island at any given time. Whilst we reserve some inventory of tours and activities for inhouse guests on these days, some of the regular activities may be limited in availability due to high demand. To avoid disappointment we encourage guests to book these activities on days other than the day the cruise ships visit. The Resort reserves the right to activate high-volume visitation events at any time without notice, but will make efforts to minimise disruption on guest services and access during these times. For more information and indicative dates of Cruise Ship arrivals at the Resort visit https://www.tangalooma.com/cruiseships
  29. As the resort is located on a remote island with no government infrastructure, kindly let us know if there are any special requests or accessibility concerns or limitations or any of the standard general services/inclusions you have booked that are critical or non-negotiable to your ability to enjoy your stay. Not all requests can be met and there are occasions where due to unforeseen circumstances that some services / activities / inclusions / products are not available or get disrupted, and as such alternate arrangements/products may need to be considered or substituted. If you are not sure please contact our reservations team (reservations@tangalooma.com) well prior to check-in at Tangalooma Island Resort or its launch transportation.

Substitution of property and price changes:
At times, situations arise over which we have no control such as ownership changes, extensive repairs or maintenance, or if properties are removed from the holiday rental market. We reserve the right to offer guests alternate accommodation of a similar standard, as available, at our discretion. In the unlikely event, we will notify you as soon as possible and make every reasonable effort to ensure you are satisfied. We cannot guarantee accommodation and, should an alternative not be found by our team, you will be refunded in full, and you agree to accept this as final resolution.

Drone Usage:
Guest use of Drones or Remotely Piloted Aircraft on the resort property, Holt St Wharf, on Resort transportation vehicles & vessels, or on tours operated by the resort is restricted by the conditions of the resort Drone Policy; as well as other statutory laws governing use of such aircraft in the vicinity of the resort, adjacent national/marine parks, and generally on Moreton Island.

Commercial Photography:
Any commercial, corporate, or media filming/photography within the Tangalooma Island Resort precinct, upon one of the tours operated by the resort (or its concessionaires) into adjoin national/marine parks is governed by the resort's Commercial, Corporate & Media Film Policy in which a permit must be issued by resort management prior to filming.

Resort Policies

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