Terms and Conditions

Tangalooma Island Resort Terms & Conditions

Terms & Conditions Cancellation Policy

  1. This web site is owned and operated by Tangalooma Island Resort (ABN 30 010 997 707). Use of this website is subject to the Terms and Conditions provided. Please note that Tangalooma reserves the right to amend the Terms and Conditions at any time.

  2. This booking is subject to availability. Tangalooma does not accept any liability for unavailability of rooms caused by the overselling of room inventory.

  3. Day Cruise Cancellation – Once booked and paid day cruises can be changed, amended or cancelled 48 hours prior to departure with no penalty, subject to availability. Within 48 Hours of departure 100% cancellation penalty applies and changes cannot be made. Tangalooma does not accept any responsibility for no shows or cancellations within the 48 hours.

  4. Accommodation Cancellation – For hotels booked direct or via our website the following cancellation and amendment terms apply:

    Hotel, Hotel Deluxe, Resort Unit, Family Suite and Villa:

    Bookings can be cancelled up to 7 days prior to travel and are fully refundable until 7 days prior to arrival. In the event of a no show or cancellation within 7 days of arrival, 100% cancellation policy applies. Amendments can be made up to 7 days prior to arrival subject to availability. Additional costs may apply for seasonal or promotional changes.

    Deep Blue Apartments and Houses:
    Bookings can be cancelled up to 14 days prior to travel and are fully refundable until 14 days prior to arrival. In the event of a no show or cancellation within 14 days of arrival, 100% cancellation policy applies. Additional costs may apply for seasonal or promotional changes.

  5. Launch transfers and activities booked in conjunction with accommodation –
    Changes or amendments to launches and activities can be made up to 7 days prior to arrival, subject to availability – please note additional costs may apply for seasonal or promotional changes. Travel Insurance is recommended as no refund will be given for change of mind due to weather or travel delays. Additional guests need to be advised a minimum of 7 days prior to arrival, and availability is not always guaranteed.

  6. It is recommended that all bookings made via this website are reconfirmed at least 72 hours prior to travel.

  7. Tangalooma recommends that all travellers obtain travel insurance against cancellation or amendment fees, theft, loss or damage of personal luggage and effects as well as providing sufficient medical cover.

  8. The Dolphin Feeding Program operates to strict guidelines, therefore restrictions on feeding apply. Some accommodation packages offered by Tangalooma do not include dolphin feeding. Please refer to the inclusions listed on the accommodation you have booked. All guests on overnight accommodation packages with dolphin feeding included have the opportunity to feed the dolphins on one night of their stay only. The number of guests able to feed the dolphins will depend on weather and tidal conditions and dolphin attendance, however all Resort house guests on a package that includes dolphin feeding, are able to participate in the dolphin program. As the dolphin feeding program involves wild animals, Tangalooma cannot guarantee the attendance of dolphins at the night feeding. However, the resort does experience a 98- 99% attendance rate.

  9. Room Capacity – Extra guests are permitted in rooms, providing that the room's maximum capacity is not exceeded, and the additional guests must be pre-booked directly through Tangalooma Island Resort on 1300 652 250 (or +61 7 3637 2000) prior to the day of arrival. Return launch transfer for extra guests must also be pre-booked and paid for prior to arrival. Please note if incorrect room capacity has been booked we cannot guarantee availability of additional rooms or launches and any additional cost will be at the guest’s expense.

  10. The customer will be required to provide a credit card upon check in to cover incidental charges incurred at the Resort.

  11. The customer may be required to provide photo ID upon check in.

  12. You must be at least 18 years of age to book using this Online Booking System.

  13. In the event where the accommodation room has been either damaged, whether such damage is wilful or not, or left in an excessively untidy state, in the sole discretion of Tangalooma Management the guest hereby authorises Tangalooma Management to enter a debit on the credit card provided or a $500 (for Houses and Deep Blue Apartments), or $250 (for all other accommodation styles) cash deposit provided upon check in, and the guest hereby authorises Tangalooma Management to do so.

  14. Payment for the reservation booked on this site will be taken at the time of booking and you agree to make this payment via a debit to your nominated debit/credit card. The amount debited will (subject to the following) be the amount shown on the 'Booking Guest Details' page prior to you clicking the 'Proceed to payment' button on that page. Depending upon the currency of the booking, your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider. Please note that clicking on the “Proceed to payment” button acknowledges you will not charge back or reject any credit card charges applied.

  15. Costs of international products or services may be subject to currency fluctuations and local taxes.

  16. Boat times are subject to change due to unforeseen circumstances. You will be notified if your individual booking is affected.

  17. Certain bookings are not commissionable to registered travel agents.

  18. Tangalooma does not accept liability for errors or omissions and reserves the right to change information published on this site at any time.

  19. Tangalooma does not accept liability for any indirect or consequential loss arising out of the use of this website or for any products or services purchased from this website.

  20. Tangalooma makes no warranty or representation about the suitability of any product or service advertised on this web site.

  21. Prices include GST and is in Australian Dollars.

  22. 'Force Majeure' Limitations - A 'Force Majeure' Event means any event or circumstance beyond Tangalooma Island Resort’s control, including but not limited to: an act of God (such as earthquake, flood, fire, explosion, landslide, lightning, action of the elements, force of nature, washout, cyclone, tsunami, storm or storm warning or natural disaster);industrial disputes, work ban or other labour dispute or difficulty; acts of terrorism, political unrest, war or threat of war, riots or civil strife; closure of airports or ports; pandemic, epidemic or health risk; governmental and administrative actions (including closure of borders and travel warning and restrictions). If a 'Force Majeure Event' does occur causing you to cancel or amend your travel, we reserve the right to amend standard cancellation & refund terms. In such circumstances Tangalooma Island Resort at it's sole discretion will either (a) Process a refund less an administrative fee of 20% of all prepaid monies (less credit card surcharges) to a maximum value of AUD$100; or (b) Convert all prepaid monies to a Resort Credit of the same value. Resort Credits may be redeemed against the cost of a new booking provided by Tangalooma Island Resort, departing at any time within 24 months of your cancellation but is not redeemable for cash. If the new trip or departure is more expensive than the Resort Credit you are responsible for the difference in price; if the new trip or departure is less expensive than the Resort Credit, a new Resort Credit will be issued for the difference.

  23. These terms do not affect consumers’ statutory rights.

Resort Policies

Book Now